Return, Exchange & Refund Policy

At Sovar, we aim to deliver high-quality jewellery to our customers. Please read our return and refund policy carefully.

1. Opening Video Requirement

Customers must record a clear unboxing/opening video while opening the package.
The video should show the sealed package being opened and the product clearly visible.

⚠️ Without an opening video, no return, exchange, or refund request will be accepted.

2. Damaged Product

If the product is damaged at the time of delivery, customers must report it within 24 hours of receiving the order along with the opening video and photos.

After verification:

• Refund will be processed only if the product is found damaged.

3. Exchange Policy

Products can be exchanged within 7 days of delivery.

Conditions for exchange:

• Product must be unused and in original packaging.

• Exchange request must be submitted within 7 days of delivery.

• Courier / shipping charges for exchange will be borne by the customer.

4. Non-Returnable Items

The following cases will not be accepted:

• No opening video available

• Product used or damaged by the customer

• Exchange request after 7 days

5. Refund Processing

If the return is approved for a damaged product:

• Refund will be processed within 5–7 business days after verification.

• Refund will be issued to the original payment method.